Shipping Information

At NURVE, we strive to process and ship your order as quickly as possible.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Delivery times may vary depending on your location:

• Standard Shipping: 3–7 business days
• International Shipping: 7–14 business days

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or customs processing.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing tracking information so you can monitor your shipment.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be available on qualifying orders.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact our support team. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. NURVE is not responsible for orders shipped to incorrectly provided addresses.

Returns & Refunds Policy

Our Return Policy

We want you to be satisfied with your NURVE purchase. If you're not completely happy with your order, we're here to help.

Return Eligibility

Returns may be requested within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging.
• The product must be in resalable condition.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refund Process

Once your return is received and inspected, we'll notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method.

Refund Timing

Refunds typically appear within 5–10 business days, depending on your payment provider or financial institution.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team. We're always happy to assist.

Email: support@nurveskin.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Local Time)